Last Updated: September 2026

Welcome to UNIC SHOP BD.

At UNIC SHOP BD, we are committed to providing a reliable and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which a product may be eligible for return, replacement, or refund.

By placing an order through unicshopbd.com, you agree to this policy.

1. Return & Replacement Policy

UNIC SHOP BD generally provides a 7 Days Replacement Support for eligible products unless a different warranty, replacement, or return period is specifically mentioned on the relevant product page.

Eligibility for return, replacement, or refund depends on:

  • Product category

  • Product condition

  • Nature of the problem

  • Product-specific policy

  • Applicable supplier or fulfillment conditions

2. Eligible Reasons for Return or Replacement

You may request a return or replacement if you receive a product under one of the following conditions.

Wrong Product Received

If you receive a product that is completely different from the product you ordered.

Damaged Product Received

If the product is physically damaged during delivery or you receive a visibly damaged product.

For damage-related claims, customers should notify UNIC SHOP BD as soon as possible and provide appropriate evidence.

Product Not as Described

If the received product is materially different from the description or specifications displayed on the relevant product page.

Missing Product or Item

If an item or accessory included with your order is missing upon delivery.

Genuine or Originality Issue

If a product is sold with a specific claim regarding originality or genuineness and there is a valid concern that the received product does not match that claim, the customer should notify UNIC SHOP BD within 24 hours of delivery.

All such claims are subject to verification.

3. Unboxing Video Requirement

To help us investigate delivery damage, missing items, wrong products, or other product-related issues, customers are strongly advised to record a continuous unboxing video while opening the package.

For certain claims, an unboxing video may be required as supporting evidence.

The video should clearly show:

  • The unopened package

  • Shipping label, where visible

  • Opening of the package

  • Product and included items

  • Any damage or issue found

Please do not stop, edit, or cut the video during the unboxing process.

4. Reporting Time

Customers should report product-related issues as soon as possible after receiving the order.

For the following issues, please contact us within 24 hours of delivery:

  • Wrong Product

  • Missing Product or Item

  • Delivery Damage

  • Genuine/Originality Issue

The standard 7 Days Replacement Support applies only to eligible products and applicable product-related issues.

Reporting an issue does not automatically guarantee approval. Each request may require verification.

5. Change of Mind or Incorrect Order

If you change your mind or accidentally place an incorrect order, please contact UNIC SHOP BD as soon as possible.

A return may be considered only if:

  • The product is unopened

  • The product is unused

  • The original packaging is intact

  • All accessories and included items are available

  • The product is eligible for return

Approval for change-of-mind returns may depend on the product category and applicable conditions.

Delivery charges and other service-related charges may not be refundable.

6. Products That May Not Be Eligible for Return

Certain products may not be eligible for return once opened or used due to hygiene, safety, personal-use, or product-condition reasons.

This may include:

  • Personal care products

  • Grooming products

  • Health and hygiene products

  • Innerwear or intimate products

  • Food and consumable products

  • Used products

  • Products damaged after delivery due to customer handling

Product-specific conditions mentioned on a Product Page may also apply.

7. Conditions for Return or Replacement

To qualify for return or replacement, the product should generally:

  • Be in the condition in which it was received

  • Not be intentionally damaged

  • Include original packaging where applicable

  • Include all accessories and included items

  • Be supported by valid order information

  • Meet the applicable conditions of this policy

UNIC SHOP BD may request photos, videos, or additional information to verify a claim.

8. How to Request a Return, Replacement, or Refund

Please contact UNIC SHOP BD through our official customer support channels.

Provide the following information:

  • Order Number

  • Customer Name

  • Mobile Number used for the order

  • Product Name

  • Description of the issue

  • Clear Photos or Videos

  • Unboxing Video, where required

Please do not return or send any product without receiving instructions from UNIC SHOP BD.

9. Replacement Process

If your replacement request is approved, UNIC SHOP BD may arrange a replacement subject to:

  • Product availability

  • Supplier availability

  • Verification of the product

  • Applicable product conditions

If the same product is unavailable, we may discuss an alternative solution where appropriate.

Replacement delivery time may vary depending on product availability, supplier processing, and courier service.

10. Refund Policy

A refund may be considered in situations such as:

  • The ordered product cannot be delivered

  • The product becomes unavailable after order confirmation

  • A replacement is approved but cannot be provided

  • A verified wrong or defective product issue cannot reasonably be resolved through replacement

  • UNIC SHOP BD determines that a refund is appropriate based on the circumstances

Refund requests are subject to review and verification.

11. Refund Method and Processing Time

If a refund is approved, it may be issued through an appropriate method depending on how the payment was made.

Refund methods may include:

  • Mobile Financial Service

  • Bank Transfer

  • Original payment method, where available

Refund processing time may vary depending on:

  • Verification requirements

  • Supplier confirmation

  • Payment provider processing

  • Bank or mobile financial service processing

Applicable delivery or service charges may not be refundable depending on the reason for the return.

12. Delivery and Return Costs

Responsibility for delivery or return costs depends on the reason for the return.

If the Issue Is Due to an Eligible Problem

Examples include:

  • Wrong product

  • Verified damaged product

  • Verified product mismatch

UNIC SHOP BD may determine an appropriate solution regarding applicable return or replacement costs.

If the Return Is Due to Customer Preference

Examples include:

  • Change of mind

  • Incorrect order placed by the customer

The customer may be responsible for applicable return delivery charges and other related costs.

13. Supplier and Fulfillment Process

UNIC SHOP BD may process certain customer orders through third-party suppliers or fulfillment partners.

After receiving a customer order, UNIC SHOP BD may arrange or place the corresponding order with a supplier, who may process and deliver the product through their fulfillment and delivery process.

Therefore, certain return, replacement, or refund requests may require verification with the relevant supplier or fulfillment partner.

UNIC SHOP BD will make reasonable efforts to assist customers with eligible return, replacement, and refund requests.

14. Product-Specific Warranty

Some products may have a different warranty period or specific return conditions.

If a product page clearly states a separate warranty, replacement, or return period, that product-specific policy will apply in addition to this general policy.

Examples may include:

  • 7 Days Replacement Support

  • Service Warranty

  • Manufacturer Warranty

  • Supplier Warranty

Customers should review the warranty information displayed on the relevant product page before placing an order.

15. Situations Where a Request May Be Rejected

A return, replacement, or refund request may not be approved if:

  • The product has been used or damaged by the customer

  • The required evidence cannot reasonably support the claim

  • The product is returned incomplete

  • The product is not eligible for return

  • The claim is made after the applicable period

  • The issue resulted from improper use

  • The product was damaged after delivery due to customer handling

16. Changes to This Policy

UNIC SHOP BD may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with an updated revision date.

17. Contact Us

For return, replacement, or refund assistance, please contact UNIC SHOP BD through our official customer support channels.

Business Name: UNIC SHOP BD
Website: unicshopbd.com

Please visit our Contact Us page for current customer support information.