Last Updated: September 2026

Welcome to UNIC SHOP BD.

This Delivery Policy explains how orders placed through unicshopbd.com are processed, handed over to courier services, and delivered to customers.

By placing an order through our website, you agree to this Delivery Policy.

1. Order Processing

After an order is placed, UNIC SHOP BD may review and process the order before it is prepared for delivery.

Order processing may include:

  • Order verification
  • Customer information verification
  • Product availability confirmation
  • Supplier or fulfillment processing
  • Packaging preparation
  • Courier arrangement

UNIC SHOP BD may take up to 72 hours to process an order and hand it over to a courier service.

We always try to process and dispatch orders as quickly as possible. However, processing time may vary depending on product availability, supplier processing, order volume, and other operational circumstances.

2. Order Confirmation

UNIC SHOP BD may contact customers to confirm order details before processing or shipping an order.

We may contact customers through:

  • Phone Call
  • SMS
  • WhatsApp
  • Other available communication methods

Orders may be delayed or cancelled if:

  • The provided contact number is incorrect.
  • The customer cannot be reached for confirmation.
  • Delivery information is incomplete or incorrect.
  • Product availability cannot be confirmed.

3. Courier Handover

Once an order has been processed, the product will be handed over to an appropriate courier or delivery service for delivery to the customer’s provided address.

After the product has been handed over to the courier service, delivery timing and movement may depend on the courier’s operational process.

UNIC SHOP BD may use different courier or delivery partners depending on:

  • Customer location
  • Delivery area
  • Product type
  • Product size or weight
  • Courier service availability

4. Estimated Delivery Time

After an order is handed over to the courier service, the estimated delivery time is generally:

Inside Dhaka

Approximately 1–3 business days after courier handover.

Outside Dhaka

Approximately 2–5 business days after courier handover.

Please note that these are estimated delivery times and are not guaranteed.

Delivery may take longer due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Operational issues
  • High order volume
  • Other circumstances beyond our reasonable control

5. Closed Box Delivery Policy

UNIC SHOP BD generally provides products through a closed-box delivery process.

Customers are required to complete the applicable payment and receive the parcel according to the delivery process before opening and checking the product.

Customers should not expect courier personnel to wait while:

  • A battery-operated product is charged.
  • A device is configured.
  • A product is connected to another device.
  • A product is tested for an extended period.
  • Technical setup is completed.

Courier personnel are responsible for delivering the parcel and may not be able to provide technical testing, configuration, or product setup support.

If you experience any issue after receiving a product, please contact UNIC SHOP BD through our official customer support channels.

Eligible issues will be handled according to our applicable Return & Refund Policy and Warranty Policy.

6. Important: Unboxing Video

Customers are strongly advised to record a continuous full unboxing video immediately when opening the parcel.

The video should clearly show:

  • The sealed or unopened parcel.
  • The courier label, where visible.
  • The complete opening process.
  • The product and included accessories.
  • Any visible damage, missing item, or incorrect product.

For claims relating to:

  • Wrong product
  • Missing item
  • Missing accessories
  • Physical delivery damage

UNIC SHOP BD may require appropriate photo or video evidence, including an unboxing video where necessary.

Please do not edit, cut, pause, or manipulate the unboxing video.

7. Wrong Product or Missing Item

If UNIC SHOP BD or the relevant fulfillment process results in a verified:

  • Wrong product
  • Missing product
  • Missing included item

please contact us as soon as possible.

Customers may be asked to provide:

  • Order Number
  • Product details
  • Photos
  • Unboxing video

After verification, UNIC SHOP BD will take appropriate action.

If the issue is verified as an error from our side, an eligible replacement or solution may be arranged according to the applicable policy.

8. Delivery Address and Customer Responsibility

Customers are responsible for providing accurate:

  • Full Name
  • Mobile Number
  • Delivery Address
  • District
  • Area or Upazila
  • Additional location details where necessary

UNIC SHOP BD may not be responsible for delivery delays or failed deliveries caused by:

  • Incorrect address information
  • Incorrect phone number
  • Incomplete delivery details
  • Customer unavailability
  • Failure to respond to courier calls

If a customer needs to correct delivery information, they should contact UNIC SHOP BD as soon as possible.

Address changes may not be possible after the parcel has been handed over to the courier service.

9. Customer Availability During Delivery

Customers or an authorized person should be available at the provided delivery address to receive the parcel.

Customers should respond to reasonable delivery-related calls or messages from:

  • UNIC SHOP BD
  • Courier service
  • Delivery personnel

Failure to receive the parcel may result in delivery delays, return of the parcel, or cancellation of the order.

10. Refusal or Non-Receipt of Delivery

Customers should not refuse a confirmed order without contacting UNIC SHOP BD.

If a customer refuses to receive the parcel or does not accept delivery after the parcel has been handed over to the courier service, the order may be treated as an unsuccessful or refused delivery.

If an advance payment was made at the time of placing the order:

The advance payment will not be refundable if the customer refuses to receive the product or does not accept the delivery after the product has been handed over to the courier service.

For further details, please refer to our Cancellation Policy.

11. Delivery Delays

UNIC SHOP BD will make reasonable efforts to ensure that orders are processed and delivered within the estimated timeframe.

However, we may not be responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier operational delays
  • Supplier processing delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Remote area delivery limitations
  • High order volume

If there is a significant delay with your order, you may contact our customer support for assistance.

12. Partial Advance Payment and Delivery

For certain orders, UNIC SHOP BD may require a partial advance payment before order processing.

The applicable advance payment requirement, if any, will be communicated to the customer during the order process.

Orders requiring advance payment may not be processed until the required payment has been received and verified.

The refundability of advance payments in case of cancellation is governed by our Cancellation Policy.

13. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location
  • Product size
  • Product weight
  • Courier service
  • Promotional offers
  • Other applicable delivery conditions

The applicable delivery charge will generally be displayed or communicated during the checkout or order confirmation process.

14. Product Delivery Support

Courier personnel are responsible for delivering the parcel.

Technical support, product configuration, pairing, charging, installation, or troubleshooting may not be available from the courier personnel.

For product-related support after delivery, customers should contact UNIC SHOP BD through our official customer support channels.

Where applicable, UNIC SHOP BD will provide assistance according to the relevant:

  • Return & Refund Policy
  • Warranty Policy
  • Product-specific conditions

15. Order Tracking

Where tracking information is available from the courier service, customers may be able to track their parcel using the relevant tracking details.

Tracking availability and updates depend on the courier service used for the delivery.

16. Changes to This Delivery Policy

UNIC SHOP BD may update this Delivery Policy from time to time.

Any updated version will be published on this page with an updated revision date.

17. Contact Us

For delivery-related questions or assistance, please contact UNIC SHOP BD through our official customer support channels.

Business Name: UNIC SHOP BD
Website: unicshopbd.com

Please visit our Contact Us page for current customer support information.