Last Updated: September 2026

Welcome to UNIC SHOP BD.

This Warranty Policy explains the warranty terms, warranty claim process, and conditions applicable to eligible products purchased through unicshopbd.com.

By placing an order through our website, you agree to this Warranty Policy.

1. Warranty Coverage

UNIC SHOP BD provides warranty support only for products where a warranty is specifically mentioned on the relevant product page or invoice.

Warranty periods may vary depending on the product, supplier, manufacturer, or product category.

Examples may include:

  • 7 Days Replacement Support
  • 3 Months Warranty
  • 6 Months Warranty
  • 1 Year Warranty
  • Manufacturer Warranty
  • Supplier Warranty

If no warranty is specifically mentioned for a product, that product may not be eligible for warranty support.

2. Warranty Period

The warranty period will generally be calculated from the invoice date or product delivery date, depending on the warranty terms mentioned for the specific product.

Customers should check the product page and invoice for the applicable warranty period.

After the warranty period expires, warranty service will no longer be available unless otherwise specified.

3. What Is Covered Under Warranty

Warranty may apply when an eligible product develops a verified fault during the applicable warranty period.

Depending on the product and nature of the issue, UNIC SHOP BD may provide an appropriate solution, including:

  • Product inspection
  • Troubleshooting support
  • Repair
  • Replacement of an eligible product
  • Replacement of a defective component
  • Other appropriate warranty solutions

The type of solution will depend on the product, availability of parts or replacement products, supplier conditions, and the nature of the verified issue.

4. 7 Days Replacement Support

Unless otherwise stated on the relevant product page, eligible products may receive 7 Days Replacement Support for verified product faults.

The 7-day period will generally be counted from the invoice date or delivery date.

Within this period, if a product has a verified fault, UNIC SHOP BD may provide an appropriate solution, including repair or replacement, depending on the nature of the issue and product availability.

A warranty claim does not automatically guarantee a replacement. The product may need to be inspected and verified first.

5. Warranty Claim Process

If you believe that your product has developed a fault during the warranty period, please contact UNIC SHOP BD through our official customer support channels.

You may be asked to provide:

  • Order Number
  • Invoice information
  • Customer Name
  • Mobile Number
  • Product Name
  • Description of the issue
  • Clear photos or videos showing the issue

Our support team may provide troubleshooting instructions before requesting that the product be returned for inspection.

6. Sending a Product for Warranty Service

If UNIC SHOP BD requests that a product be sent for inspection or warranty service, customers must follow the instructions provided by our support team.

Before sending the product:

  • Contact UNIC SHOP BD and receive instructions.
  • Include all items requested by our support team.
  • Pack the product securely.
  • Use a suitable courier service that provides office delivery.
  • Keep the courier booking receipt or tracking information.

Please do not send a product for warranty service without receiving instructions from UNIC SHOP BD.

The return address may vary depending on the product, supplier, or warranty service location.

7. Product Packaging and Accessories

Before sending a product for inspection, repair, replacement, or warranty service, customers should follow the instructions provided by UNIC SHOP BD.

Where applicable, customers may need to include:

  • Product
  • Original box or appropriate protective packaging
  • Required accessories
  • Charger or adapter, if requested
  • Other relevant items

Customers should pack products securely to prevent damage during transportation.

The original product box should not be damaged unnecessarily or covered directly with courier tape.

If the original box is unavailable, the product should be properly protected using suitable packaging materials before courier shipment.

UNIC SHOP BD may not be responsible for damage caused by inadequate packaging during return shipment.

8. Warranty Inspection

After a product is received for warranty service, it may be inspected to determine the cause of the reported issue.

The inspection may include:

  • Physical condition check
  • Functional testing
  • Technical diagnosis
  • Verification of warranty eligibility

Warranty support will be provided only after the issue and eligibility have been reasonably verified.

If no product fault is found during testing, the product may be returned to the customer in its existing condition.

Where appropriate, UNIC SHOP BD may provide evidence or an explanation of the inspection result.

9. Issues Not Covered by Warranty

Warranty may not apply in the following situations:

  • Physical damage
  • Burn damage
  • Water or liquid damage
  • Damage caused by accident
  • Damage caused by misuse or improper handling
  • Damage caused by unauthorized repair or modification
  • Damage caused by improper installation
  • Damage caused by using an incorrect charger, adapter, or power source
  • Damage caused by failure to follow product instructions
  • Normal wear and tear

Warranty eligibility may also be affected if the product has been intentionally modified or damaged.

10. Physical Damage and Burn Damage

Products with physical damage or burn damage may not be eligible for warranty support.

Examples may include:

  • Broken parts
  • Cracked body
  • Damaged display
  • Burn marks
  • Evidence of improper electrical use
  • Damage caused by accidents

Each case may be inspected to determine the cause of the damage.

11. Product Seal, Sticker, or Tampering

If a product has an intact warranty seal, security sticker, or similar protection, customers should not remove, damage, or alter it unless necessary according to the product’s normal use instructions.

Removing or damaging such seals may affect warranty eligibility where the seal is required to verify unauthorized opening, modification, or repair.

However, where a product is covered by a manufacturer or supplier warranty, the applicable warranty terms may still determine what service is available.

12. Product Condition

Warranty, return, replacement, or exchange eligibility may be affected if the product:

  • Has excessive scratches or marks caused by misuse
  • Has physical damage
  • Contains adhesive residue or unauthorized modifications
  • Is not in a reasonably serviceable condition due to customer handling

Normal signs of use alone will not automatically void a valid warranty unless they are related to the reported fault or affect the inspection process.

13. Accessories and Complimentary Items

Unless specifically stated otherwise, separate accessories and complimentary items may not have warranty coverage.

This may include:

  • Chargers
  • Adapters
  • Cables
  • Earphones
  • Other accessories
  • Free gifts
  • Promotional items

Warranty coverage for these items will apply only if specifically mentioned on the relevant product page or invoice.

14. Compatibility Issues

Warranty, return, or replacement may not apply to compatibility issues involving third-party devices, hardware, applications, or software when the issue is not caused by a fault in the purchased product.

For example, if a product works normally with supported or standard devices but does not work with a particular third-party device due to compatibility limitations, this may not be considered a warranty fault.

Customers are encouraged to review product specifications and compatibility information before placing an order.

15. Warranty Service Time

The time required to inspect and resolve a warranty issue may vary depending on:

  • Product type
  • Nature of the problem
  • Availability of replacement parts
  • Supplier or manufacturer support
  • Technical inspection requirements

After receiving a returned product, inspection and resolution may take approximately 5–15 days in some cases.

Additional time may be required for complex technical issues, supplier verification, or parts availability.

UNIC SHOP BD will make reasonable efforts to resolve eligible warranty claims as soon as possible.

16. Courier Costs for Warranty Claims

Courier costs may depend on when the warranty issue occurs.

Warranty Issue Within 7 Days

If a verified product fault is reported within 7 days from the applicable invoice or delivery date:

  • The customer may bear the cost of sending the product to the designated warranty location.
  • If the fault is verified and an eligible repair or replacement is provided, UNIC SHOP BD may bear the cost of sending the repaired or replacement product back to the customer.

Warranty Issue After 7 Days

If warranty support is required after the first 7 days but within the applicable warranty period:

  • The customer may be responsible for the courier cost of sending the product for warranty service.
  • The customer may also be responsible for the cost of sending the repaired or serviced product back.

Applicable courier costs may depend on the product and warranty service conditions.

17. No Fault Found

If a product is returned for inspection and no fault is found during testing:

  • The warranty claim may not be approved.
  • The customer may be responsible for applicable courier charges.
  • The product may be returned to the customer after any applicable courier charges are paid.

Where reasonably possible, UNIC SHOP BD may provide an explanation of the inspection result.

18. Repair or Replacement Decision

The appropriate warranty solution will be determined based on the verified issue.

Depending on the circumstances, UNIC SHOP BD or the relevant supplier/manufacturer may:

  • Repair the product.
  • Replace a defective component.
  • Replace the product.
  • Provide another appropriate solution.

A replacement is not guaranteed for every warranty claim.

Where repair is possible and appropriate, repair may be provided instead of product replacement.

19. Warranty and Supplier/Manufacturer Terms

Some products may be covered by a supplier or manufacturer warranty.

In such cases, the supplier’s or manufacturer’s warranty conditions may apply in addition to this policy.

UNIC SHOP BD may coordinate warranty support with relevant suppliers or service providers where necessary.

20. Changes to This Warranty Policy

UNIC SHOP BD may update this Warranty Policy from time to time.

Any updated version will be published on this page with an updated revision date.

21. Contact Us

For warranty-related support, please contact UNIC SHOP BD through our official customer support channels.

Before sending any product for warranty service, please contact us to receive the correct return instructions and warranty service address.

Business Name: UNIC SHOP BD
Website: unicshopbd.com

Please visit our Contact Us page for current customer support information.