Last Updated: September 2026

Welcome to UNIC SHOP BD.

This Cancellation Policy explains how customers can request to cancel an order placed through unicshopbd.com and the circumstances under which UNIC SHOP BD may cancel an order.

By placing an order through our website, you agree to this Cancellation Policy.

1. Order Cancellation Request

Customers may request to cancel an order by contacting UNIC SHOP BD as soon as possible after placing the order.

To request cancellation, customers should provide:

  • Order Number
  • Customer Name
  • Mobile Number used for the order
  • Reason for cancellation

A cancellation request does not automatically guarantee that the order will be cancelled. Cancellation eligibility depends on the current status of the order.

2. Cancellation Before Courier Handover

A customer may request to cancel an order before the product has been handed over to a courier service.

If the cancellation request is received and the product has not yet been handed over to a courier service:

  • The order may be cancelled.
  • Any advance payment made by the customer for that order will be eligible for refund.
  • The refund will be processed through an appropriate payment method.

3. Cancellation After Courier Handover

Once the product has been handed over to a courier service for delivery, the order is considered to be in the delivery process.

If a customer requests to cancel an order after the product has been handed over to the courier service:

  • The customer may request cancellation.
  • However, the advance payment made for the order will not be refundable.
  • Applicable delivery, courier, return, or other operational costs may already have been incurred.

Customers are therefore requested to contact UNIC SHOP BD as soon as possible if they wish to cancel an order.

4. Refusal to Receive the Product

If a customer refuses to receive the product after it has been sent for delivery, or does not accept the product from the courier service:

  • The order may be treated as an unsuccessful or refused delivery.
  • Any advance payment made by the customer at the time of placing the order will not be refunded.
  • The customer may be responsible for applicable costs arising from the delivery and return process where applicable.

Customers are encouraged to contact UNIC SHOP BD before refusing delivery if there is an issue with the order.

5. Partial Advance Payment Orders

For certain orders, UNIC SHOP BD may require a partial advance payment before processing the order.

The advance payment policy is as follows:

Before Courier Handover

If the customer cancels the order before the product is handed over to the courier service:

The customer’s advance payment will be refunded.

After Courier Handover

If the customer cancels the order after the product has been handed over to the courier service:

The customer’s advance payment will not be refunded.

Customer Refuses or Does Not Receive the Product

If the customer refuses to receive the product or does not accept the delivery after the product has been sent:

The advance payment made at the time of placing the order will not be refunded.

6. Cancellation by UNIC SHOP BD

UNIC SHOP BD reserves the right to cancel an order when necessary.

An order may be cancelled for reasons including:

  • Product is unavailable.
  • Supplier cannot fulfill the order.
  • Incorrect product price is displayed due to a technical or human error.
  • Customer contact information is incorrect.
  • The customer cannot be reached for order confirmation.
  • Delivery is unavailable at the provided address.
  • The order appears suspicious or fraudulent.
  • A technical or operational issue prevents fulfillment.

If UNIC SHOP BD cancels an order before it is successfully delivered and the customer has made an applicable advance payment, the customer may be eligible for a refund, depending on the circumstances.

7. Order Confirmation

UNIC SHOP BD may contact customers by phone, SMS, WhatsApp, or other available communication methods to verify order details.

Orders may be cancelled if:

  • The customer does not respond to reasonable confirmation attempts.
  • The provided phone number is invalid.
  • Order details cannot be verified.
  • The customer requests cancellation during the confirmation process.

8. Repeated Fake or Unsuccessful Orders

UNIC SHOP BD may restrict, cancel, or refuse future orders in cases involving repeated:

  • Fake orders.
  • Incorrect contact information.
  • Fraudulent activity.
  • Intentional misuse of Cash on Delivery (COD).
  • Repeated confirmed orders that are refused without a valid reason.

9. Refund Processing

If an advance payment is eligible for refund under this Cancellation Policy, UNIC SHOP BD may issue the refund through an appropriate payment method, such as:

  • Mobile Financial Service.
  • Bank Transfer.
  • Original payment method, where available.

The refund processing time may vary depending on verification and the payment method.

10. Changes to This Policy

UNIC SHOP BD may update this Cancellation Policy from time to time.

Any updated version will be published on this page with an updated revision date.

11. Contact Us

To request an order cancellation, please contact UNIC SHOP BD through our official customer support channels as soon as possible.

Business Name: UNIC SHOP BD
Website: unicshopbd.com

Please visit our Contact Us page for current support information.